How to remove the message 'Username in use

The program cannot connect you at this time'

There may be occasions when your PC shuts down before you close Sage Accounts, for example, when there is a power failure or a problem with the PC.

If this happens and you are using Sage Line 50, Sage Instant Accounts or Sage Instant Accounts Plus v8.2, the next time you logon to your program the following message appears: 'Username is in use - the program cannot connect you at this time'.

If you do not have access to download the file, to log back into Sage Accounts you must delete the queue.dta file from within the Accdata directory.

1. From the Windows desktop, open the Start menu then choose Run.

The Run window appears.
2. In the Open box, type explorer then click OK.

Windows Explorer appears.
3. From the left-hand pane, ensure the C drive is highlighted.

The contents of the C drive appear in the right-hand pane.

Note: These instructions relate to the default folder of C:\Program Files\Sage\Accounts. If your data is held in a different folder, please substitute your folder names in the following instructions.
4. From the right-hand pane, double-click the Program Files folder.

The Program Files folder opens and the contents of the Program Files folder appear on the right-hand pane.
5. From the right-hand pane, double-click the Sage folder.

The Sage folder opens and the contents of the Sage folder appear on the right-hand pane.
6. From the right-hand pane, double-click the Accounts folder.

The contents of the Accounts folder appear on the right-hand pane.
7. From the right-hand pane, double-click the Accdata folder.

The contents of the Accdata folder appear on the right-hand pane.
8. From the right-hand pane, locate the QUEUE.dta file and click on it once.

The QUEUE.dta file is highlighted.
9. Press the DELETE key on the keyboard.

The following message appears:

Confirm File Delete
Are you sure you wish to send Queue.dta to the recycle bin?

Note: This file is automatically recreated the next time you open Sage Accounts.
10. To confirm the deletion, click Yes then to close Windows Explorer and return to the Windows desktop, open the File menu then choose Exit.



You have now successfully deleted Queue.dta, and can log back into Sage Accounts. We recommend that you check your data.

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Products - Returned products

You can use Sage Accounts to record all of the products or services you sell and store information such as description, sale price and units of sale for each item you hold in stock.

The Products window automatically displays all of your products, one line per Product Record. When you are planning your stock system, the product codes you enter need to be as descriptive as possible so that you can locate the product quickly.

Each time you create a new Product Record, you need to enter details such as sales nominal code, department, tax code, and so on. If most of your products have the same defaults, you can set up default information that appears automatically in any new Product Records that you create.

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Posted in: product

Financials - VAT return payment

Many businesses using Sage Accounts are VAT registered, which means that for each VAT period they must produce and reconcile their VAT Return. This article is a guide to reconciling transactions that are dated in a previous VAT period but are not flagged as VAT reconciled.

In this video you will learn how to do VAT Return and reconcile in Financial module.

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Posted in: VAT

Sorting Customer Records in Sage Line 50

You can sort your customers or suppliers by any of the columns that appear in the Customers or Suppliers module.

To sort your Customers or Supplers module in numeric or alphabetical order of a column, click on the column title. For example, if you want your Customers or Suppliers module to be in alphabetical order of the Account Name, click Name. If you want your Customers or Suppliers module to be in numeric order of the Account balance, click Balance.

If you want to reverse the order of your Customers or Suppliers module, click the title of the column twice. For example, if you want your Customers or Suppliers module to be in reverse balance order, click Balance, the list resorts into balance order, then click Balance to reverse the order.

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Posted in: Customer

How to raise customer statements

A statement is generated for each customer. You can choose to show only outstanding transactions or all transactions within a date range. The layouts can be customised to suit your needs and can all be run retrospectively by selecting the Exc Later Payments check box in the report criteria. The reports are available in:

This video will show you how to raise customer statements.

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Posted in: Customer

How to Change program date

In this video you will learn how to change programme date, sometime you wanted to post too many invoices in the same date and every time you have to change date, so best if you change programme date that way you dont have to change date at all. But dont forget to change it back to today date other wise you might post some wrong date invoices.

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Posted in: date

Sage 50 Accounts 2010 System requirments

Sage 50 Accounts 2010 gives you detailed financial insight to help you 'think business' efficiently and effectively.

For small to medium-sized businesses, you’ll find intuitive tools to help manage everything from cash flow and VAT returns (including online) to year-end accounts and management of customers and suppliers.

Minimum Hardware

• An IBM® compatible computer with 1Ghz, or equivalent, processor
• 512MB RAM
• 700MB of free disk space after Microsoft Windows® has been installed
• Network users only: 100Mbps network with Microsoft Windows networking

Recommended Hardware

• An IBM compatible computer with a 2GHz, or equivalent, processor
• 1GB RAM
• 1GB of free disk space after Windows has been installed
• Network users only: 1Gbps network with Microsoft Windows networking

Supported Operating Systems

• Windows XP (recommended)
• Windows 2000
• Windows Server 2003
• Windows Server 2008
• Windows Vista
• Windows 7

Please ensure that the latest Microsoft updates are installed.

Works with Microsoft Office 2000 and all later editions.

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Posted in: accounts 2010,sage line 50